Establish and standardize guidelines for customer interaction and follow-up.
| Resolves with go live of e-Reviews
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Create a mechanism to deny submittals when reasonable quality standards have not been met and conduct technical completeness review within 48 hours of application delivery to Plan Review Staff. | This has been greatly improved with the increase in plan submittal fees. |
Create definitions/standards for major and minor comments. | Resolves with go live of e-Reviews. |
Require developer revisions to be “clouded” for easier recognition by review staff.
| Resolves with go live of e-Reviews.
|
Incorporate PDF reviews from previous week’s TRC meeting as the first agenda item on each TRC meeting agenda. | Resolves with go live of e-Reviews. |
Provide training for intake personnel to elevate their understanding of what to look for in plan submittals. | Reevaluate in 2019 Q4 |
Create a structure and process for regular engagement with the Developers Council and Developers Working Group to identify and resolve issues and communicate process changes. | Duplicate |
Limit discussion of comments during TRC meetings. | Evaluate with more data and once pre-application meetings are more functional. |
Consider limiting the number of TRC submittals each week. | Already capped in Nov/Dec - need to monitor and evaluate later with more data. |