Novak Consulting Group made 15 policy and procedural recommendations designed to build upon the City’s previous successes and position Charleston to more effectively administer special events in the future. Quarterly updates will be provided to demonstrate progress.
Special Events Recommendations
Create a dedicated, full-time Special Events Coordinator position.
Revise the City’s Special Events ordinance and establish a comprehensive Special Events policy.
Develop a Special Events Procedures Manual.
Explore the use of software solutions to further streamline the event application, permitting, and calendaring process.
Formalize the SEC review and meeting process and create greater opportunities for staff review.
Require applications to be substantially complete before processing.
Ensure special events comply with permit requirements and City ordinances while events are in progress.
Consistently conduct post-event evaluations.
Adjust staff representation on the Special Events Committee.
Establish fee schedule for special events.
Establish data tracking and performance mechanisms for special events.
Formalize criteria for administratively approving special event applications.
Seek regular feedback from neighborhood groups regarding the impact of special events in their neighborhoods.
Establish clear guidelines for assessing and reducing special event application fees.
Develop an electronic application and submittal process for special events.