Performance Management

Thank you for visiting a Beta Version of the new online Performance Management hub. Over time, the City anticipates this page will grow and improve to best serve the community.


The City of Charleston has significantly advanced its data and evidence based practices to better drive decision-making and ultimately improve the lives of our residents.

Selected in 2017 as a participant in Bloomberg Philanthropies' What Works Cities Initiative, Charleston received technical assistance from world-class experts at the Center for Government Excellence at Johns Hopkins University to advance our performance management ability by linking data, goals, metrics and timelines to meet the City's stated priorities on homelessness and affordable housing.


Explore links for interactive data-driven dashboards that publicly report progress on key performance indicators (KPIs).

Affordable Housing



Coming Soon!

Next Steps

While initially this work has been focused on gaining a greater understanding of the effectiveness of programs and initiatives related to housing affordability and homelessness as a starting point, Charleston has a goal of expanding the indicator development process to additional citywide strategic priorities to empower the City to make more informed data-driven decisions, strengthen accountability and achieve better results for everyone.

Regular analysis and review of performance measures with department management, senior leadership, and the City's Process Improvement Team will help identify strengths and weaknesses and allow for discussion of potential strategies for improvement to ultimately connect resources and actions to results.

Contact Us

If you find this information useful or have suggestions to improve this information, please let us know! You may email Katie, we appreciate your feedback.

What Works Cities Opens in new window

Public data made available on this web page is provided for informational purposes only.

Important Disclaimer

The data contained herein is provided "as is" and the City of Charleston explicitly disclaims any representations and warranties, express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the foregoing, the City of Charleston makes no warranty, representation, or guaranty as to the content, sequence, accuracy, timeliness, or completeness of any information provided herein or derived from the data for any reason. The City of Charleston assumes no responsibility or legal liability concerning the data's accuracy, reliability, completeness, timeliness, or usefulness, or for any decision made or action taken or not taken by anyone using or relying upon the data provided. The user assumes the risk of using this data and knowingly waives any and all claims for damages of any kind whatsoever against any and all of the entities comprising the City of Charleston arising out of, or in connection with, use of the data. This data has been compiled from a variety of sources and is subject to change at any time without prior notice from the City of Charleston.

This web page may provide links to other third-party websites which are not under the control of the City of Charleston. The City of Charleston takes no responsibility for the content in these linked websites and the inclusion of the links does not constitute a recommendation or endorsement by the City of Charleston of the information and views contained therein.

Icon pack by Icons8