While initially this work has been focused on gaining a greater understanding of the effectiveness of programs and initiatives related to housing affordability and homelessness as a starting point, Charleston has a goal of expanding the indicator development process to additional citywide strategic priorities to empower the City to make more informed data-driven decisions, strengthen accountability and achieve better results for everyone.
Regular analysis and review of performance measures with department management, senior leadership, and the City's Process Improvement Team will help identify strengths and weaknesses and allow for discussion of potential strategies for improvement to ultimately connect resources and actions to results.
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