FAQs

I have applied for a residential parking permit online, but I have not heard back from the City? Online applications will be processed within 2-4 business days.  Please be sure to check your spam or junk email folder.  The response comes from the following email address, Noreply-citation-receipt@charleston-sc.gov. or call Revenue Collections for assistance, 843-724-7375.

 How long does it take to process and receive a residential parking permit via the mail? Applications will be processed and sent out for delivery by the US Postal Service within 2-4 business days from the date we receive your application in the mail.

 How can I pay my citation(s) online?  Please visit the following website https://parkcharleston-sc.com/.

 How do I appeal my citation(s)?  If you want to appeal your City of Charleston parking ticket, you must make an appointment with an adjudications officer within 30 days of the date the ticket is issued.  Please sign up for an appointment at https://www.signupgenius.com/go/cityadminhearing.  If you have any questions, please contact Parking Revenue Collections at (843) 724-7375.

The online portal cannot locate any parking citations, but I received an email/letter saying that I have outstanding fines.  Why can’t I see my exceptional citations?  You can identify all outstanding citations on the portal unless approved for a payment plan.   For these types of payments, the City only accepts payment through the mail or in person. If you are still unable to locate your citations, please contact 843-724-7375 for assistance.

 What happens if I buy or sell a vehicle? A bill/affidavit of sale in the current owner(s) name must be submitted to receive a residential parking digital decal.  

 I am a renter, but I cannot see how to purchase a one-day pass booklet?  One-day passes for guests of renters are not available for purchase online.  Renters are allotted fourteen (14) one (1) day passes each six (6) month(s) lease term.   The renter must provide a copy of his/her guest vehicle registration, identification and length of his/her stay.   The cost of one (1) day guest passes are five (5) dollars per day not to exceed fourteen (14) days.  Renters without a current residential parking decal must provide a valid lease agreement in order for his/her guest to be issued any one (1) day parking passes.