Frequently Asked Questions

DO NOT SIGN IN THIS WAY unless your existing CSS login information is the same as what you use for Google/Apple/Microsoft/Facebook. If you use a personal email for Google/Apple/Microsoft/Facebook, but a business email for CSS, then your CSS account will NOT properly link to your records when you sign in.

These are one-click logins authenticated based on your existing Google/Apple/Microsoft/Facebook account. Clicking one of these buttons will sign you into CSS using the same email and password you use for Google/Apple/Microsoft/Facebook.

If the customer does not receive a link, click Back to sign in>Create an account using the same information. This will confirm a duplicate account sending a verification code from Community Access Identity. 

NOTE: This will not create a new account. Existing information will be transferred.

If customer no longer have access to original CSS registered email a new registration must be completed. Once submitted the account will be reviewed, approved, and linked appropriately if necessary to a company or previous account.

Click reset password>enter your email> and follow the instructions in the email to reset the password. 

Log into CSS. In the upper right-hand corner, click on your username > My Account > Personal Info. Change the name or email address and click Save. Note this does not change the email address for registrations only for CSS correspondence.

Log into CSS. In the upper right-hand corner, click on your username > My Account > Address. Enter the address and click Save. Note this does not change the business address and Customers should contact the Business License for further assistance.

If a customer enters the incorrect login credentials, they will receive an “account locked” error message. Click Unlock account>enter email address>follow the instructions in email to unlock account. Contact the Digital Services Specialist if further support is needed.

Log in to CSS>click My Work>My Permits, change Display drop down box to Active. Enter address in search bar for permit. Note: Do not enter the address in the search box before changing filter as the default setting will only show last year’s permits and may not locate the permit. 

To check if permit was received you may check two places at the top in the black bar click on dashboard>My Permits>View My Permits>and in the Display drop-down change if from Active to All>if you see your permit application was received. Another option is top in the black bar click on My Work>in the Display drop-down change if from Active to All>if you see your permit application was received.  Click on Permit number to review submission and for permit status.

Customers can see the case by searching but not access the case to request inspections, pay fees or print attached documents.

This problem is caused by there being several contacts for the customer in EnerGov or contact information may not be on master permit. Customers should contact the Digital Services Specialist for assistance.

You can search your property using our GIS Map. The green shaded areas are in the City of Charleston. More useful property search tools by visiting our Charleston City GIS website, using the MAPNET feature.